The Center for Head Injury Services (the Agency) gives notice of its policy to assure full compliance with Title VI of the Civil Rights Act of 1964 and all related statutes. Title VI requires that no person in the United States of America shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity for which the Agency receives federal financial assistance.

Any person who believes that he or she has, individually, or as a member of any group, been excluded from participation in, been denied the benefits of, or otherwise subjected to discrimination under any the Agency service, program or activity, and believes the discrimination is based upon race, color, or national origin has the right to file a formal complaint.

Procedure for Filing a Title VI Complaint

The complaint procedures apply to the beneficiaries of the Agency’s programs, activities and services.

RIGHT TO FILE A COMPLAINT: Any person who believes they have been discriminated against on the basis of race, color, or national origin by the Agency may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Title VI complaints must be received in writing within 180 days of the alleged discriminatory complaint.

HOW TO FILE A COMPLAINT: You may download and print an Agency Title VI Complaint Form or request a copy by writing to the Center for Head Injury Services, 11828 Lackland Road, St. Louis, MO 63146. Information on how to file a Title VI complaint may also be obtained by calling Agency Human Resources at 314-983-9230.

You may file a signed, dated complaint no more than 180 days from the date of the alleged incident. The complaint should include:

  • Your name, address and telephone number
  • Specific, detailed information (how, why, and when) about the alleged act of discrimination.
  • Any other relevant information, including the names of any persons, if known, the agency should contact for clarity of the allegations.

Please submit your complaint form to:
Human Resources
11828 Lackland Road
St. Louis, MO 63146

COMPLAINT ACCEPTANCE: The Agency will process complaints that are complete. Once a completed Title VI Complaint Form is received, the Agency will review it to determine if the Agency has jurisdiction. The complainant will receive an acknowledgement letter informing them whether or not the complaint will be investigated by the Agency.

INVESTIGATIONS: The Agency will generally complete an investigation within 90 days from receipt of a completed complaint form. If more information is needed to resolve the case, the Agency may contact the complainant. Unless a longer period is specified by the Agency, the complainant will have ten (10) days from the date of the letter to send requested information to the Agency.

If requested information is not received within that time frame the case will be closed. Also, a case can be administratively closed if the complainant no longer wishes to pursue the case.

LETTERS OF CLOSURE OR FINDING: After the Title VI investigator reviews the complaint, the Title VI investigator will issue one of two letters to the complainant: a closure letter or letter of finding.

  • A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
  • A letter of finding (LOF) summarizes the allegations and provides an explanation of the corrective action taken.

If the complainant disagrees with the Agency’s determination, the complainant may request consideration by submitting the request in writing to the Title VI investigator within seven (7) days after the date of the letter of closure or letter of finding, stating with specificity the basis for the reconsideration. The Agency will notify the complainant of the decision either to accept or reject the request for reconsideration with ten (10) days. In cases where reconsideration is granted, the Agency will issue a determination letter to the complainant upon completion of the reconsideration review.

In addition to the Agency’s complaint process, complaints may be filed directly with the Federal Transit Administration, Office of Civil Rights, Region VII, 901 Locust Street, Suite 404, Kansas City, MO 64106 (or Federal Transit Administration, Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590)

If information is needed in another language, contact Human Resources at the Center for Head InjurServices, 11828 Lackland Road, St. Louis, MO 63146 or at 314-983-9230.

Effective: March 1, 2018